UPDATED ON 24-FEB-2020
All purchases are shipped using local courier service within 3 working days of the order placement.
Visit https://oodistore.com/order-tracking/ for latest tracking information about the orders.
If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within 3 days of delivery. Your product may be eligible for replacement depending on the product category and condition.
Please note that products are not eligible for a replacement if the product is “No longer needed”.
Please contact us through the Facebook chat support
Conditions for Replacements
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached.
Do not put tape or stickers on the manufacturers box.
Customer have to pay the return shipping fee. Parcel can be sent through any national courier.
Issuance of Refunds
- The amount (cash) of any product will not be returned.
- Your faulty product is replace with new one within couple of days.
- You can also get a voucher of that amount and buy any other product using that voucher.